[Type here) Let's Try This: You Can Do It! Show that you learned something by doing this activity Activity 4.1 Direction: Interview a call center agent that you know, if you don't know one ask a family member if they knew someone. Ask him/her the following questions. Write down the call center agent's answer for the following questions 1. How do you take incoming call from a customer? 2. How do you answer customer questions or queries? 3. How do you sell products or services? 4. How do you process orders, forms or applications? 5. How do you handle difficult customers, especially if they have complaints?