The quality of a product is the responsibility of ____________________ in the workplace.
Select one:
a.Admin staff
b.HR staff
c.IT staff
d.Everyone
Question 2
It is the process of conveying and receiving a message. It is the act by which messages are created and shared.
Select one:
a.Communication
b.Technical
c.Interpersonal
d.Active listening
e.Boundaries
f.Feedback
g.Negotiation
h.Interpretation
i.Channel
j.Empathy
Question 3
True or False: Understanding everyone’s interest is the second step in the problem solving process. This is when you choose the optimal solution.
Answer:
True
Question 4
______oral communication may be done in a workplace and it takes different forms such as telephone conversations, face-to-face conversations and brainstorming.
Question 5
This group of people is knowledgeable in software applications:
Select one:
a.Designer or Engineer, Programmer or Analyst
b.Analyst, engineer, data modeler, business analyst, computer engineer
c.Administrator, analyst, test engineer, tester
d.Design engineer, development engineer, engineer, Quality Assurance Specialist, Tester
Question 6
____________________ is a formal meeting where people are gathered to discuss topics that revolve around their same interests.
Select one:
a.Conference
b.Concert
c.Seminar
d.Workshop
Question 7
True or False: Ice breaker activities can be related or not to the presentation.
Question 8
True or False: Communicating with internal and external clients is important for programmers.
Question 9
The following practices are used to set communication boundaries, EXCEPT:
Select one:
a.Try to understand what the other person is saying as you seek to be understood yourself.
b.Respect the personal values and opinions of others.
c.Avoid using general terms that will only confuse the other person.
d.Do not hear out the other person when you get offended in what he/she is saying.
Question 10
It is a skill which refers willingness to interpret the words and feelings of the source. It is characterized by open-mindedness.
Select one:
a.Active listening
b.Boundaries
c.Communication
d.Channel
e.Feedback
f.Interpretation
g.Technical
h.Interpersonal
i.Negotiation
j.Empathy
